A recent passenger experience with IndiGo and Qatar Airways has highlighted troubling issues with accountability and baggage handling. The journey was filled with delays, confusion and negligence, leaving travellers frustrated and questioning how two leading airlines could allow such service failures.
Chaotic check-in process
The ordeal began with long queues at check-in counters, where limited staff left families with children and elderly passengers waiting for hours. Many travellers also complained about being seated separately unless they specifically requested to sit together.
Delays and poor communication
Boarding turned into further chaos as passengers were rushed through immigration and security under the impression of an urgent departure. However, the flight was delayed by over an hour, with no proper announcements or explanations offered by the airline staff.
Baggage mishandling in India
On arrival in India, the passenger discovered their checked baggage, along with luggage from more than 20 others, had been deliberately left behind. Deliveries were made late, sparking questions about how airlines manage baggage despite charging high fares.
Missing carry-ons from Doha
The return journey via Doha turned worse. Ground staff forcibly took two carry-ons containing valuables and a hard drive, without issuing baggage tags. On landing, the bags were missing and passengers had no way to file a proper claim.
Accountability questions for airlines
When questioned, staff allegedly admitted such incidents “happen often,” blaming smaller aircraft as the reason. This raises a bigger concern: is this simple negligence or possible theft, and how can such practices be tolerated by well-established international airlines?
