A SpiceJet passenger recently faced trouble after booking through Happyfares. The airline cancelled the flight seven days before departure and did not provide any alternate option, leaving the traveller stranded.
DGCA rules on cancellations
As per DGCA regulations, passengers are entitled to compensation if a flight is cancelled within 14 days of departure and no suitable alternative is offered. In similar cases, travellers have successfully claimed compensation through AirSewa grievances.
SpiceJet denies compensation
Despite these rules, SpiceJet refused to process compensation in this case. The airline said the booking was a group fare without updated passenger names. This left the traveller without the compensation normally required under DGCA guidelines.
Travel agent’s role
Happyfares, the booking agent, also declined responsibility. To add to the passenger’s frustration, the agent deducted ₹800 as a service charge even though SpiceJet refunded the full ticket amount. This raised further questions about accountability.
Lack of transparency
Passengers often find themselves trapped between airlines and travel agents, with both shifting blame. The absence of clear communication and fair handling creates dissatisfaction and erodes trust in the system.
