An Uber passenger recently shared a troubling experience while travelling to IGI Airport. The ride was booked in advance for Terminal 1. The first driver arrived on time but insisted the trip was not visible on his app, forcing a cancellation.
First Ride Cancelled with Fee
The passenger saw the booking on their phone, but the driver’s technical glitch ended the trip. This wasted 15 minutes and also added an unfair cancellation fee.
Second Ride Adds More Trouble
A second cab was booked at a higher fare. During the ride, the driver went to Terminal 3 instead of Terminal 1 and ended the trip in the app.
Extra Charges for Wrong Drop
Although the driver later corrected the mistake and dropped the passenger at Terminal 1, Uber marked the ride as completed at Terminal 3. The app charged an extra fare, stating the passenger had changed the drop-off location.
Customer Care Fails to Help
Attempts to reach Uber customer care brought only automated replies. The responses claimed the fare was correct and offered no real solution.
Wasted Time and Risk to Flight
The entire ordeal took over half an hour. The repeated delays almost caused the passenger to miss the flight, raising questions about accountability in Uber’s support system.
