Neelam Kothari described her Etihad Toronto to Mumbai flight as deeply stressful. The Bollywood actress said she felt forced to speak up after a series of experiences that left her shaken and unsure about basic passenger care on an international journey.
She explained that the trouble began even before boarding. The flight was delayed by more than nine hours, leaving her drained by the time she stepped onto the aircraft. She said this long wait set the stage for what turned into a disturbing experience mid flight.
Neelam said she felt extremely sick after eating the airline meal. She eventually fainted and needed help from a fellow passenger. According to her, no cabin crew member checked on her later or offered first aid. She felt this showed a worrying lack of basic duty of care.
She later tried reaching Etihad customer service but said she received no proper response. When she posted the incident on X, Etihad replied with a short generic message and asked her to continue the conversation privately. She felt the reply did not explain crew actions or address her claims.
Her experience highlights wider concerns about airline handling of passenger health and long delays. Many travellers want simple communication, responsible staff, and basic support when they feel unwell. Neelam felt she did not get any of this, and her frustration remains justified.
