Mechanical reliability decides how much trust you place in any vehicle brand. When your bike suddenly fails, you expect quick help and accountability especially when your family’s safety is at stake.
When companies delay or ignore complaints, frustration turns into anger. That’s what’s happening in India’s growing electric vehicle market, where weak after-sales service often pushes customers to extremes.
In Palanpur, Gujarat, Sahil Kumar was riding his Ola bike with his wife and five-year-old son when the steering rod allegedly failed mid-ride. He tried reaching Ola’s customer care but got no response. Frustrated, he took the damaged bike to a nearby Ola showroom.
Reports say the staff there didn’t help him either. Feeling ignored, Sahil set his Ola bike on fire outside the showroom. His act, though drastic, shows how powerless customers feel when safety issues go unheard.
This incident highlights serious gaps in India’s EV after-sales support. As electric vehicle companies expand rapidly, strong customer care isn’t optional it’s essential. When technical faults meet corporate silence, trust burns faster than the vehicle itself. Rebuilding it takes empathy, urgency, and genuine accountability.
