An old 2017 tweet has resurfaced and gone viral as IndiGo faces heavy public criticism over large-scale flight cancellations. You can see the frustration online as passengers recall past incidents while dealing with today’s travel chaos.
The old baggage complaint
The tweet accused IndiGo of flying a passenger to Kolkata while sending his baggage to Hyderabad. The airline’s reply, “Glad to hear that. KeepFlying6E,” shocked many people and sparked a sharp response from the passenger who asked, “Are you serious?”
A symbol of current passenger anger
The tweet now reflects the frustration travellers feel after the recent IndiGo trauma. Since December 2, the airline has cancelled thousands of flights due to a severe pilot shortage linked to new Flight Duty Time Limit regulations.
How the new rules affected operations
These rules increased rest hours for pilots and limited night operations. Several airlines adjusted early, but IndiGo failed to prepare properly. This caused major disruptions in cities including Delhi, Mumbai, Bengaluru, and Hyderabad.
Massive cancellations across the country
On some days, over 1,600 flights were cancelled which left travellers stranded. Many complained about poor communication and delayed updates while waiting for rebookings and refunds across crowded airports.
Government response and investigation
The government has begun an investigation and offered temporary relaxations to help stabilise operations. IndiGo expects smoother schedules only by mid December as teams try to fix staffing and planning issues.
A reminder of long standing issues
The resurfaced tweet highlights how customer experience problems are not new for IndiGo. It also shows why today’s delays and cancellations have triggered such a strong reaction from travellers nationwide.
